FAQs
About payments
For further information, please check the booking website.
We only accept payments via Square if you book directly with us.
All transactions must be completed prior to arrival.
Cancellation policy
Basic cancellation policy
・On the day of check-in: 100 %
・1 day prior to the day of check-in: 100 %
・2 to 3 days prior to the day of check-in: 50 %
・4 to 14 days prior to the day of check-in: 30 %
・15 days or more prior to the day of check-in: 0 %
Please check the booking websites for further information as cancellation policies may vary.
Please note that the customers are responsible for the banking charge and any other associated fees when processing a refund.
Please contact the credit card company for further information if the payment has been completed using a credit card.
COVID-19 Policy
All our staff are required to follow the following measures:
・hand sanitising
・wearing masks
・monitoring and reporting body temperature
・monitoring and reporting general health
We kindly ask all guests to follow the following measures:
・hand sanitising upon arrival
・wearing masks during check-in
・checking body temperature upon arrival
・monitoring general health and reporting to the staff when having a high temperature or feeling unwell
We respectfully ask that you refrain from using our facilities if you have a high temperature or are feeling unwell.
About check-in and check-out
Check-in: 16:00 to 19:00
Check-out: 10:00
Our staff will welcome you at the property on the day of check-in.
If you are planning on arriving after 19:00, let us know in advance.
If you have any request during your stay, please contact us at +81755747267.
There is no procedure during check-out, so don’t leave your personal belonging behind and enjoy the remining of your trip in Japan.
Please note that the housekeeping is scheduled shortly after 10:00 on the day of your check-out.
About housekeeping
Housekeepers will clean your rooms every third day of your stay. Otherwise, we will provide housekeeping upon request with a fee (3,000 JPY).
About towels and beddings
We will provide extra towels and beddings upon request with a fee.
About meals
The deals we offer do not include breakfast/lunch/dinner unless specified otherwise.
Kitchen/cookware/tableware
All properties are fully equipped with kitchens, cookware, and tableware.
Please visit the webpage for each property for further information.
Seasoning/condiment
About smoking
About parking lot
We do not provide parking lot.
Concierge services
Please email or phone us if you need any assistance.
Children policy
Children under the age of 5 is free of charge if they are sharing beds with adults.
Children aged 6 or more is charged the same rate as adults.
Please note that if you request a bed for your child, your child is charged an adult rate even when they are under the age of 5.