Question 1

About payments

Accepted Answer

For further information, please check the booking website. We only accept payments via Square or Alipay if you book directly with us. All transactions must be completed prior to arrival.

Question 2

Cancellation policy

Accepted Answer

Basic cancellation policy ・On the day of check-in: 100 % ・1 day prior to the day of check-in: 100 % ・2 to 3 days prior to the day of check-in: 50 % ・4 to 14 days prior to the day of check-in: 30 % ・15 days or more prior to the day of check-in: 0 % Please check the booking websites for further information as cancellation policies may vary. Please note that the customers are responsible for the banking charge and any other associated fees when processing a refund. Please contact the credit card company for further information if the payment has been completed using a credit card.

Question 3

COVID-19 Policy

Accepted Answer

All our staff are required to follow the following measures: ・hand sanitising ・wearing masks ・monitoring and reporting body temperature ・monitoring and reporting general health We kindly ask all guests to follow the following measures: ・hand sanitising upon arrival ・wearing masks during check-in ・checking body temperature upon arrival ・monitoring general health and reporting to the staff when having a high temperature or feeling unwell We respectfully ask that you refrain from using our facilities if you have a high temperature or are feeling unwell.

Question 4

About check-in and check-out

Accepted Answer

Check-in: 16:00 to 19:00 Check-out: 10:00 Our staff will welcome you at the property on the day of check-in. If you are planning on arriving after 19:00, let us know in advance. If you have any request during your stay, please contact us at +81755747267. There is no procedure during check-out, so don’t leave your personal belonging behind and enjoy the remining of your trip in Japan. Please note that the housekeeping is scheduled shortly after 10:00 on the day of your check-out.

Question 5

About housekeeping

Accepted Answer

Housekeepers will clean your rooms every third day of your stay. Otherwise, we will provide housekeeping upon request with a fee (3,000 JPY).

Question 6

About towels and beddings

Accepted Answer

We will provide extra towels and beddings upon request with a fee.

Question 7

About meals

Accepted Answer

The deals we offer do not include breakfast/lunch/dinner unless specified otherwise.

Question 8

Kitchen/cookware/tableware

Accepted Answer

All properties are fully equipped with kitchens, cookware, and tableware. Please visit the webpage for each property for further information.

Question 9

Seasoning/condiment

Accepted Answer

We do not provide any seasoning/condiment so please bring your own if needed.

Question 10

About smoking

Accepted Answer

Smoking is prohibited on the premises including gardens and front yards.

Question 11

About parking lot

Accepted Answer

We do not provide parking lot.

Question 12

Concierge services

Accepted Answer

Please email or phone us if you need any assistance.

Question 13

Children policy

Accepted Answer

Children under the age of 5 is free of charge if they are sharing beds with adults. Children aged 6 or more is charged the same rate as adults. Please note that if you request a bed for your child, your child is charged an adult rate even when they are under the age of 5.

FAQs